RETURN & REFUND POLICY

01 //14-DAY RETURN ELIGIBILITY

At GOJÉ Streetwear, every garment is crafted with heavyweight textiles and strict quality tolerances. If your purchase does not meet your expectations, you may initiate a return within fourteen (14) calendar days from the date tracking records indicate the package was delivered.

To qualify for a refund, returned items must strictly meet the following criteria:

• Item must be entirely unworn, unwashed, unaltered, and free of odors, fragrances, or pet hair.
• All original custom designer tags, security loops, and care labels must remain attached and untampered.
• Garments must be returned in their original GOJÉ custom protective archival packaging.
• Footwear, headwear, and utility bags must include all dust covers and original box hardware.

02 //FINAL SALE & EXCLUSIONS

In accordance with standard Canadian retail hygiene and clearance regulations, the following items cannot be returned or refunded:

• Items explicitly marked as “FINAL SALE”, Archive Vault Clearance, or discounted at 40% or greater.
• Intimate apparel, socks, underwear, and swimwear for health and hygiene protection.
• Bespoke customized or personalized pieces.
• Digital gift cards or promotional vouchers.

03 //HOW TO INITIATE A CANADIAN RETURN

04 //QUALITY INSPECTION & REFUND TIMELINE

Upon delivery to our THORNHILL, ONTARIO Hub (44-7181 YOUNG STREET), our garment preservation team will inspect the items within 3 to 5 business days.

Once approved, your refund will be processed immediately. Funds are credited back to the original method of payment (Visa, Mastercard, Moneris eSelect, Interac, Apple Pay, Google Pay). Refunds typically reflect in your Canadian banking account within 5 to 10 business days depending on your financial institution.

Applicable provincial sales taxes (HST / GST / PST) charged on the returned items will be fully refunded. Original outbound shipping fees are non-refundable unless the return is due to an error on our part.

DEFECTIVE OR DAMAGED MERCHANDISE

Under Canadian consumer protection legislation (including the Ontario Consumer Protection Act), goods sold must be of merchantable quality and match their descriptions. If you receive an item with a manufacturing defect or that was damaged in transit, contact us within 7 days of receipt with photographic evidence.

We will immediately provide a complimentary Canada Post express return label and either dispatch a replacement or issue a 100% full refund with zero deductions.